Last Updated: June 2026
At VedaFinery, customer satisfaction is our priority. We strive to provide premium-quality jewelry that meets your expectations. Please read our Return & Refund Policy carefully before making a purchase.
Important Notice
To process any claim regarding damaged, defective, or missing items, an unboxing video is mandatory. The video must clearly show the sealed package being opened and the condition of the contents upon arrival. Claims submitted without an unboxing video may not be eligible for review.
Return Eligibility
We accept return or replacement requests only under the following circumstances:
- You received an incorrect item.
- The product arrived damaged during shipping.
- The jewelry has a manufacturing defect.
All requests must be submitted within 5 days of delivery.
Conditions for Returns
To qualify for a return or replacement:
- The item must be unused and unworn.
- The product must be in its original condition.
- Original packaging, tags, and labels must remain intact and attached.
- The request must be initiated within 5 days of receiving the order.
- An unboxing video and clear photographs of the product must be provided.
Non-Returnable Items
We cannot accept returns or refunds for:
- Products damaged due to misuse, improper handling, or normal wear and tear.
- Items returned without original tags or packaging.
- Products returned after the 5-day eligibility period.
- Change of mind, personal preference, or incorrect selection by the customer.
- Used, altered, or damaged products after delivery.
Refund Policy
Since VedaFinery primarily offers replacements for eligible claims, refunds are generally not provided.
However, a refund may be considered in the following situations:
- The replacement item is unavailable.
- The product is permanently out of stock.
- The issue cannot be resolved through an exchange or replacement.
Approved refunds will be processed to the original payment method within 7–10 business days after approval.
How to Request a Return or Refund
To initiate a request, please email us with the following details:
- Order Number
- Reason for return/refund request
- Clear product photographs
- Mandatory unboxing video
Email: vedafinery@gmail.com
Return Shipping
- Customers are responsible for return shipping charges unless the return is due to an incorrect or defective item.
- We recommend using a tracked shipping service for secure delivery.
- VedaFinery is not responsible for items lost during return transit.
Inspection & Approval
Once the returned product is received, our quality team will inspect the item and verify the claim. After approval, we will either:
- Ship a replacement product,
- Offer store credit, or
- Process a refund (where applicable).
Contact Us
For any questions regarding returns or refunds, please contact:
VedaFinery
📞 +91 6305691545 | +91 8179278004
📧 vedafinery@gmail.com